Terms of service

TERMS OF SERVICE

1. ABOUT THE RAGGI AND THESE TERMS

Welcome to THE RAGGI.

In these Terms of Service, “THE RAGGI”, “we”, “us”, and “our” refer to:THE RAGGI operates this website and online store, including related information, content, features, tools, products, and services (collectively, the “Services”).

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns and Refunds Policy, govern your access to and use of the Services and your purchases from us.

By accessing, browsing, or using our Services, you confirm that you have read and accepted these Terms. If you do not agree to them, you must not use the Services.

Nothing in these Terms limits or excludes any rights that cannot be limited or excluded under applicable consumer-protection law.

2. ELIGIBILITY, ACCESS, AND ACCOUNTS

You must be legally capable of entering into a binding contract under the laws applicable to you in order to place an order through our store.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account. You must provide accurate, current, and complete information and promptly update it if it changes.

We may suspend or close an account where we reasonably believe that it is being used unlawfully, fraudulently, or in breach of these Terms.

You may not sell, transfer, assign, or license your account to another person without our written permission.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to present our products accurately, including their descriptions, images, colours, materials, and features.

However, colours and product appearance may vary depending on your device, screen settings, lighting conditions, and other technical factors. Images are for illustrative purposes and may not perfectly reflect the final product.

We reserve the right to update product descriptions, prices, availability, specifications, and quantities at any time, provided that any such change will not affect an order that has already been accepted.

We may limit the sale of products to particular persons, geographic areas, or jurisdictions where this is necessary or appropriate.

4. ORDERS AND CONTRACT FORMATION

When you submit an order, you make an offer to purchase the selected products.

Your order is not accepted until we send you an order-confirmation email expressly confirming that we have accepted it. The automated email acknowledging receipt of your order does not constitute acceptance.

Before submitting your order, please carefully review all details, including product selection, size, delivery address, billing information, and payment method.

We may decline or cancel an order before acceptance where, for example:

a product is unavailable;
there is an obvious pricing or product-description error;
payment cannot be authorised or processed;
we reasonably suspect fraud or unauthorised activity;
the order breaches these Terms or applicable law.

Where an order is declined or cancelled after payment has been taken, we will refund the amount paid using the original payment method, unless otherwise agreed.

Products are sold for personal or household use only. You may not purchase products for commercial resale, unauthorised distribution, or export where prohibited by law.

5. PRICES, TAXES, AND PAYMENT

Prices are displayed in [INSERT CURRENCY] and include VAT where applicable, unless clearly stated otherwise.

Any delivery charges, taxes, duties, customs charges, or other additional costs will be shown before you complete your order where applicable.

Prices, promotions, and discounts may change at any time, but changes will not affect orders that we have already accepted.

You agree to provide complete, accurate, and current payment and billing information. By placing an order, you confirm that you are authorised to use the chosen payment method.

We use third-party payment providers to process payments. Your payment may be subject to the terms and privacy policies of the relevant payment provider.

6. SHIPPING AND DELIVERY

Delivery destinations, estimated delivery times, shipping methods, and shipping costs are described in our Shipping Policy: [INSERT SHIPPING POLICY LINK].

Any delivery dates or timeframes are estimates unless we have expressly agreed otherwise. We are not responsible for delays caused by events outside our reasonable control, including carrier delays, customs procedures, severe weather, strikes, or other force majeure events.

However, nothing in this section limits your statutory rights if delivery is delayed or cannot be completed.

Unless otherwise agreed, we will deliver the goods without undue delay and within the timeframes required by applicable law.

The risk of loss of or damage to the goods passes to you when you, or a third party appointed by you other than the carrier, physically receive the goods. If you independently appoint a carrier not offered by us, the risk may pass to you when the goods are delivered to that carrier, where permitted by applicable law.

7. STATUTORY RIGHT OF WITHDRAWAL FOR EU CONSUMERS

If you are a consumer residing in the European Union, you generally have the legal right to withdraw from a distance purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party appointed by you other than the carrier, acquire physical possession of the goods.

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires. You may do this by:

emailing us at theraggigloves@gmail.com;
using the model withdrawal form included below; or
using our online withdrawal function: [INSERT ONLINE WITHDRAWAL FUNCTION / LINK].

You do not need our prior approval to exercise your statutory right of withdrawal. However, you must notify us before returning the goods.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the date on which you informed us of your decision.

Returns must be sent to:

[INSERT RETURN ADDRESS]

Unless we have agreed to bear the return costs or provide a prepaid return label, you are responsible for the direct cost of returning the goods.

We will reimburse all payments received from you, including standard delivery costs where required by law, without undue delay and no later than 14 days from the day we receive notice of your withdrawal. We may withhold reimbursement until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first.

Refunds will be made using the same payment method used for the original transaction, unless you expressly agree otherwise. We are not required to reimburse any additional delivery costs resulting from your choice of a delivery method more expensive than the least expensive standard delivery option offered by us.

You are responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

8. EXCEPTIONS TO THE STATUTORY RIGHT OF WITHDRAWAL

The statutory right of withdrawal does not apply in certain cases provided by applicable law. These may include:

goods made to the consumer’s specifications or clearly personalised;
goods liable to deteriorate or expire rapidly;
sealed goods that are not suitable for return for health-protection or hygiene reasons, where unsealed after delivery;
goods that have been inseparably mixed with other items after delivery;
gift cards, where permitted by applicable law.

Sale items are not automatically excluded from the statutory right of withdrawal.

Any statutory exception will apply only where legally permitted.

9. OUR 30-DAY COMMERCIAL RETURNS POLICY

In addition to your statutory rights, THE RAGGI offers a voluntary 30-day commercial returns policy.

You may request a return within 30 days after receiving your item, subject to the conditions set out in our Returns and Refunds Policy: [INSERT RETURNS AND REFUNDS POLICY LINK].

To qualify for a return under our commercial policy, the item must generally be in the same condition in which it was received: unworn, unused, with tags, and in its original packaging.

For our voluntary commercial returns policy, a glove from which the protective film has been removed may be considered used and may not be eligible for return.

This commercial returns policy does not limit, replace, or affect your statutory right of withdrawal or your legal rights in relation to defective or non-conforming goods.

10. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as possible after delivery.

an item is defective or damaged;
you receive the wrong item;
an item is missing from your order; or
you believe that a product does not conform to the contract.

We will assess the issue and provide an appropriate remedy in accordance with applicable law.

11. LEGAL GUARANTEE OF CONFORMITY

Nothing in these Terms affects your statutory rights regarding goods that are defective or do not conform to the contract.

Consumers may be entitled to remedies under the legal guarantee of conformity, including repair, replacement, a price reduction, or termination of the contract where the legal conditions are met.

For consumers in Italy and the European Union, the legal guarantee of conformity generally applies for the minimum period required by applicable law from delivery of the goods.

12. EXCHANGES

The fastest way to obtain a different product, size, or colour is generally to return the item you have and place a separate order for the new item once your return has been accepted.

Where permitted and operationally possible, we may offer an exchange. Any exchange remains subject to product availability and the conditions of our Returns and Refunds Policy.

13. INTELLECTUAL PROPERTY

All content made available through the Services, including trademarks, logos, product names, designs, text, images, graphics, videos, audio, product descriptions, website design, and other materials, is owned by or licensed to THE RAGGI and is protected by applicable intellectual-property laws.

You may use the Services for personal and non-commercial purposes only.

You may not reproduce, copy, modify, distribute, publish, display, transmit, sell, exploit, or create derivative works from any part of the Services without our prior written permission.

THE RAGGI name, logo, product names, designs, and slogans are trademarks or trade dress of THE RAGGI or its licensors. You may not use them without our prior written consent.

14. THIRD-PARTY SERVICES AND LINKS

The Services may include links to third-party websites, tools, payment providers, social-media platforms, or other third-party services.

We do not control and are not responsible for the content, availability, policies, or practices of third parties. Your use of third-party services is subject to their own terms and privacy policies.

Any purchase made directly from a third party is a transaction between you and that third party.

15. SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our Services.

Your purchase contract is made directly with THE RAGGI, not with Shopify. Shopify is not responsible for the products sold by THE RAGGI, except to the extent required by applicable law.

16. PRIVACY AND COOKIES

Our collection and use of personal information are governed by our Privacy Policy: [INSERT PRIVACY POLICY LINK].

We may use cookies and similar technologies in accordance with our Cookie Policy: [INSERT COOKIE POLICY LINK].

Where consent is required for non-essential cookies or tracking technologies, we will request it through the relevant consent mechanism.

17. FEEDBACK AND USER CONTENT

If you send us reviews, feedback, suggestions, comments, ideas, or other materials, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, adapt, display, and distribute that content for the operation, improvement, and promotion of our Services.

You confirm that you have the rights necessary to submit such content and that it does not infringe the rights of third parties or violate applicable law.

We may remove content that we reasonably consider unlawful, offensive, misleading, infringing, or inconsistent with these Terms.

18. PROHIBITED USES

You may use the Services only for lawful purposes.

You must not:

use the Services for unlawful, fraudulent, harmful, or abusive purposes;
infringe our intellectual-property rights or those of others;
transmit false, misleading, defamatory, or unlawful content;
introduce viruses, malware, or other harmful code;
interfere with the security, functionality, or operation of the Services;
use scraping, crawling, automated extraction, bots, or similar tools without our prior written permission;
impersonate another person or entity;
attempt to gain unauthorised access to accounts, systems, data, or networks connected to the Services;
use the Services in a way that harms or interferes with other users.

We may suspend or terminate access to the Services where we reasonably believe that these Terms have been breached.

19. DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that the Services and product information are accurate and available.

However, to the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Services will always be uninterrupted, secure, error-free, or available at all times.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable law, including consumer rights relating to conformity of goods.

20. LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes liability where it cannot legally be limited or excluded, including liability for fraud, wilful misconduct, gross negligence where applicable, death or personal injury caused by negligence, or any rights granted to consumers by mandatory law.

To the maximum extent permitted by law, THE RAGGI will not be liable for indirect, incidental, special, punitive, or consequential losses that are not reasonably foreseeable.

This does not affect any statutory rights you may have as a consumer.

21. TERMINATION

We may suspend or terminate your access to the Services if you materially breach these Terms, engage in unlawful or fraudulent conduct, or misuse the Services.

Termination does not affect rights and obligations that arose before the termination date.

The provisions relating to intellectual property, liability, governing law, dispute resolution, and any other provisions that by their nature should continue to apply will survive termination.

22. GOVERNING LAW AND JURISDICTION

These Terms and any purchase contract between you and THE RAGGI are governed by Italian law.

If you are a consumer residing outside Italy, you retain the benefit of any mandatory consumer-protection provisions of the law of your country of residence that cannot be excluded by agreement.

Any dispute will be subject to the jurisdiction of the courts determined by applicable law. Nothing in these Terms limits any mandatory rules on consumer jurisdiction.

Before commencing formal proceedings, we encourage you to contact us at theraggigloves@gmail.com so that we can try to resolve the issue directly.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, products, operations, or legal requirements.

The latest version will always be available on this page and will show the date of the most recent update.

Changes will not apply retroactively to orders already accepted, unless required by law or expressly agreed with you.

24. SEVERABILITY

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law. The remaining provisions will remain in full force and effect.